The Banker’s Association of Trinidad and Tobago (BATT) has announced that there will soon be changes to the operations of some banking institutions.
In a release, BATT said that it would be implementing a reduction in the operation of some branches and an adjustment in the closing and opening hours of other branches.
BATT noted that these changes are in “an effort to minimize disruption of services to our customers while ensuring the safety and well-being of our staff and stakeholders.”
The Association explained: “These measures will be implemented effective this week until further notice.”
BATT expressed that customers can visit their banks’ website for further details with respect to the closure of branches and opening and closing hours.
The Association indicated that enhanced sanitization protocols have already been implemented on the premises of the institutions for the safeguarding of both staff and customers.
BATT reminded customers that the Online platforms and ATMs of the various banking institutions remain operational and available to handle most of the customer needs.
According to BATT: “The safety of our customers, staff and broader community remains our absolute priority and we are confident in our ability to continue to deliver, through these changes, the service our customers expect and deserve.”
Meanwhile, Scotiabank has announced that from 23rd March 2020, the Sales Centres in Cunupia, Princes Town and Point Fortin remain closed.
The bank added that there will be reduced banking hours where non-mall branches will operate from 8 am to 1 pm from Monday to Thursday and 8 am to 2 pm on Friday’s. Whereas the bank’s mall branches will open at 10 am and close at 3 pm from Monday to Friday.
Scotiabank has also implemented a daily, dedicated hour for the elderly and disabled customers, which will be the first hour. The bank noted: “We ask customers to respect this dedicated time for those in our community that are most vulnerable and please visit our non-mall branches after 9 am and mall branches after 11 am.”
Republic Bank Limited (RBL) has also announced priority banking for the elderly, differently-abled and public assistance clients from March 25th to April 3rd, 2020. RBL also noted that the first hour of each day will be solely dedicated to providing banking services to the aforementioned clients.
It continued: “Outside of that first hour, the elderly and differently-abled clients will also be provided with a dedicated teller access and will be afforded preferential service to ensure an accelerated turnaround time”.
RBL said that the following branches will remain open to the public: Arima, Auchenskeoch (Tobago), Centre City, Couva, Ellerslie, Gulf View, High Street, Independence Square, Park Street, Penal, Princes Town, Pt. Fortin, Rio Claro, San Juan Branch (East), Sangre Grande, South Park, Trincity, Tunapuna, West Mall and Woodbrook.
It noted that all other branches and agencies will be closed to the public until further notice.
RBL also explained that the Ellerslie, Gulf View, South Park, Trincity and West Mall branches would be open at 10:00 am and close at 3:00 pm from Monday to Friday. The bank said all other branches would operate from Monday to Friday from 8:00 am to 2:00 pm.
Effective from March 25, 2020, RBC Royal Bank has also announced that its branches in Trincity, Marabella, and Point Lisas will be temporarily closed.