The Bankers’ Association of Trinidad and Tobago (BATT) is warning customers to be careful when using their bank cards to pay for deliveries, as it is one of the main methods used in card skimming in this country.
“BATT wishes to advise the public that the banks are aware of the recent Point of Sale (POS) skimming incidents and have engaged their stakeholders and the Fraud Squad who are conducting investigations,” a release stated yesterday.
“The banks have been advised that the POS skimming incidents are occurring in two main areas – at delivery transactions and over-the-counter sales.”
An official statement from the TTPS reports that the Fraud Squad had documented over 60 reports of card skimming between August 3-5, 2020, with close to $300,000 being stolen from victims.
BATT yesterday cautioned customers to be aware of certain practices when conducting transactions with delivery sales and customer sales representatives at stores.
When it comes to delivery transactions, BATT stated, “The first attempt of the transaction may fail, and the delivery representative may ask you to hold on and retrieve a second terminal from the vehicle to swipe your card again. Or in some instances may ask you to pay cash when the transaction failed as it may appear the machine is not working.”
BATT said it is “strongly advising” customers to take note of the transactions in detail, including the date and time, vehicle number of the delivery driver, representative name and report the transaction to the bank immediately and/or to the company from which the item was purchased or service used.
“Customers can also choose to discontinue the transactions if you are uncomfortable,” BATT stated.
When it comes to Over-the-Counter transactions, it said transactions may appear to be legitimate but it was advisable to keep an eye on the card at all times. BATT also reminded customers to cover the keypad when punching in their pin numbers.
“Do not allow the CSR to leave with your card. Pay attention to the value on your receipt as it may be inflated. Record and remember every detail of your transaction and how it is being processed,” it stated.
BATT said it recognises this is a partnership and is counting on its customers and stakeholders to follow these guidelines to help fight against fraudulent activity.
“BATT members have implemented various services, technology and introduced products to help combat debit card fraud – notifications/alerts, chip card technology, etc. Banks remain committed to keeping their customers safe,” it said.
“It is imperative that customers report any suspicious transactions immediately to their banks or bring it to the attention of the authority of the particular establishment.”