COVID-19 Outbreak: RIC Limits Walk-in Customers

The RIC is asking customers to communicate with it via alternative means as it employs social distancing to safeguard staff and customers

The numbers of walk-in customers to the Regulated Industries Commission (RIC) are being limited, as part of that organisation’s attempts to protect staff and its customers against possible COVID-19 infection.

In an official statement released today, the RIC is asking customers to communicate with it via alternative means.

The full text of the RIC statement, follows…

The Regulated Industries Commission (RIC),  in adherence to the Government of Trinidad and Tobago’s guidelines as they relate to the COVID-19 pandemic and the need for social distancing, will be limiting our walk-in customer complaints service at this time.

Members of the public who are interested  in lodging complaints against either the water or electricity utility  service  providers,  can  do  so  via  the  RIC’s:

Toll-Free number:  800-4RIC (4742)

E-mail: [email protected]


The health and wellness of the RIC’s staff, suppliers and customers  is of utmost importance  and the RIC will  be  implementing  additional  sanitization  mechanisms  to  ensure  a  safe  and  comfortable  working environment.

The  RIC  is committed  to maintaining  its  level  of  service  to  the  citizens of Trinidad  and  Tobago  as  the country attempts to reduce the risk of infection and slow the spread of COVID-19.