Corporate headquarters for the National Insurance Board of Trinidad and Tobago (NIBTT) . (Image courtesy NIBTT)

The National Insurance Board of Trinidad and Tobago (NIBTT) has rolled out a new e-mail appointment system for customers processing claims.

According to an NIBTT advisory, the roll out of the new system began on Wednesday 26 August 2020, and forms part of its response to the current COVID-19 pandemic.

Customers are being advised to send an email to the Service Centre of their choice, in order to schedule an appointment.

The full text of the advisory from the NIBTT, follows…


The National Insurance Board of Trinidad and Tobago (NIBTT), is making it easier for customers to do business during this pandemic period. On Wednesday 26th August, 2020, the NIBTT began its roll-out of an appointment system for customers processing claims. This will reduce the long wait times and significantly decrease the number of persons visiting NIBTT’s Service Centres on any given day.

Customers are asked to send an email to the NIBTT Service Centre that they would like to visit, using the following email addresses:

Barataria [email protected] 
Tobago [email protected]  
Tunapuna [email protected]  
Arima  [email protected]  
Chaguanas [email protected]  
Couva [email protected]  
Sangre Grande [email protected]  
Luis Street [email protected]  
San Fernando  [email protected]  
Siparia  [email protected]  
Point Fortin [email protected]  
Rio Claro  [email protected]  
Princes Town  [email protected]  

The appointment email must contain the following information:

  • Customer’s Name
  • Type of Claim
  • Telephone Contact
  • Suggested Date and Time for Appointment

A response to the email request for an appointment will be sent to the customer within two (2) business days.  Customers applying for NIBTT’s Funeral Grant and those with forms seeking information regarding Social Welfare’s Burial Grant, will be given ‘immediate appointments’ so there is no need for these customers to email beforehand.

Customers who visit an NIBTT Service Centre for non-claims business, are not required to book an appointment, they will, however, be considered “walk-ins” and will be seen by a Customer Service Representative.

NIBTT wishes to also remind the public that they are required to adhere to the organization’s COVID-19 guidelines in an effort to help minimize the risk of exposure to the virus:

  • Wear a mask
  • Submit to temperature testing
  • Sanitize upon entry
  • Social distance at 6ft
  • Stay home if experiencing flu-like symptoms