NIB announces new business hours

The National Insurance Board of Trinidad and Tobago (NIBTT) is advising citizens of a change in its business hours, in light of new COVID-19 regulations issued under the Public Health Ordinance.

In an official statement, NIBTT explains that the new business hours have been implemented from Tuesday 31st March, and will remain in place until Wednesday 15th April. It also indicates the specific circumstances under which an NIBTT Service Centre should be visited, in person.

The full text of the NIBTT statement, follows…


In light of the latest COVID-19 regulations, the public is hereby notified that from Tuesday 31st March, 2020 to Wednesday 15th April, 2020, locations of the National Insurance Board of Trinidad and Tobago (with the exception of the Arima Collection Centre) will be opened to the public from 8:00 a.m. to 1:00 p.m.

The Arima Collection Centre will remain closed for this period.

Customers can contact the NIBTT using the following new temporary numbers: 






Persons can also contact the NIBTT at 625-4NIS or email [email protected] 

NIBTT’s online payment option is also available. Log on to 

VISIT A NIBTT SERVICE CENTRE ONLY for the following reasons: 

• To make Contribution Payments by cash 

• To apply for a Funeral Grant 

Only a Drop-Box Service will apply for the following submissions:

• Contribution Payments by cheque 

• All other Claim forms 

• Social Welfare forms

The NIBTT continues to prioritize the welfare of our staff, customers and all members of the communities that we serve.