The Water and Sewerage Authority is reminding citizens to “Stay Connected” and to “Pay your WASA bill today”, even as it continues its drive to disconnect those customers who have failed to regularise their debt position with the Authority.

In an official statement issued today, WASA notes that it began debt recovery actions this week, on Wednesday 16 June 2021, “against customers who have not paid their outstanding arrears nor contacted the Authority to make an agreement to do so.”

“These debt recovery actions commenced … with the disconnection of several customers in Barataria, San Juan and Chaguanas after numerous attempts to encourage those customers to pay or, make an agreement to pay, proved futile,” WASA explains in the news release.

And WASA says this is just the beginning of the debt recovery exercise. WASA warns:

“The Authority will be continuing similar actions in other areas throughout Trinidad and Tobago, towards collection of outstanding rates under the Water and Sewerage Act, under which the Authority can implement several punitive actions to recover payments including disconnection of service and sale of property.”

WASA is advising its customers with accounts in arrears to pay their outstanding bills via any of the following options:

●   WASA Customer Portal at https://customerportal.wasa.gov.tt/;

●   WASA Service App available on Apple and Play Stores;

●   Commercial Banks, SurePay, Western Union; and

●   WASA Customer Service Centres.

WASA says those customers unable to clear their arrears immediately can contact the Authority to discuss available payment options via:

●   Email: [email protected]  

●   Webchat: www.wasa.gov.tt

●   WhatsApp: 709-7793 (message only)